or
or
or
Tags

Overview: Digital Transformation

Digital transformation is an over-used, over-abused term. Here’s what it means to me.

From many strategies ...

In most organisations, the following strategies are barely on speaking turns, let alone fully integrated and mutually supportive:

  • Internal communication: Every day, valuable ideas and information pour into your organisation as staff engage with stakeholders and discover useful knowledge online. But what happens then? If a piece of knowledge is valuable to them, it's probably also useful to their colleagues ... so why does so little of it circulate within your organisation?
  • Internal collaboration: Are your staff still emailing documents to each other, and spending hours tracing the latest version and integrating changes?
  • Knowledge management: Can your staff find the knowledge they need efficiently, share information effortlessly without flooding everyone’s Inboxes, and serendipitously discover relevant information around the digital equivalent of the office watercooler?
  • External communication: There is no better advocate for any organsation than empowered staff and engaged audiences. Have you transformed your workforce into Social Ambassadors, and launched communities to engage your customers and stakeholders in co-defining the future?
  • Training and employee engagement: Even if you have the tools, can your staff use them? Do they know why they should?

... to one strategy: build an internal innovation community

How can you integrate the above strategies, processes and tools? By treating them as different aspects of one, overarching goal: the creation of an internal innovation community throughout your organisation.

everyone is trained and motivated to share knowledge internally and externally, supported by efficient tools and processes

The idea is to frame the above strategies, processes and tools as interconnected tactics within an overall strategic framework. This aligns them to a shared set of goals: an organisation where everyone is trained and motivated to share knowledge internally and externally, supported by efficient tools and processes for knowledge management, internal and external communications.

From Strategy to Implementation

Having such a strategy is all very well, but noone will notice if you never implement it. You'll need to plan for unknowns, coordinate experts who have never worked together before, and integrate project and change management so that:

  • change rolls out with the new features, tools and processes,
  • these are developed with your staff, not foisted upon them.

I’ve specialised in the intersection of internal and external communications, collaboration and knowledge management since 1995. If you need help, get in touch.

More services: start with Communication strategy.

Relevant resources

Building to Independence on Top of Other Platforms
medium.com
Card image

the fear is that the platform will change without warning, and teams will have ended up wasting precious time and effort before they get a chance to get it right or reap the benefits if they do.

Is group chat making you sweat?
m.signalvnoise.com
Card image

What we’ve learned is that group chat used sparingly in a few very specific situations makes a lot of sense. What makes a lot less sense is chat as the primary, default method of communication inside an organization.... All sorts of eventual bad happens when a company begins thinking one-line-at-a-time most of the time... Frazzled, exhausted, and …

Machine Learning Needs A Human-In-The-Loop
www.forbes.com
Card image

data enrichment platforms have become a valuable resource for data scientists looking to automate and scale the cleaning, labeling and enrichment of data using human intelligence for machine learning — i.e. training data creation.

The Org Chart Is Dead
medium.com
Card image

the future of work will rely on self-organization, enabled by collaborative software like Slack and Ethereum... Even in a self-organized, decentralized, collaborative, and high-trust future ... people will need to navigate their organization... Roles and projects will need to be created, filled, and disbanded with increasing frequency... we need …

Introducing the Forbes newsbot on Telegram
medium.com
Card image

in the new news business that old saw is getting flipped: messaging is the new medium... Readers are fatigued by apps... overwhelmed by the torrents pushed out on social networks. What newsrooms ... are realizing is that the place to reach readers these days are messaging apps... already reach more than 2 billion people worldwide

26/02/2016
IBMVoice: Blockchain: The Foundation For The Future Of Transactions - Forbes
www.forbes.com
Card image

To help developers quickly begin exploring the use of blockchain in the enterprise, IBM this week made several announcements to rapidly advance the use of distributed ledger technology across multiple industries. New blockchain services on IBM’s cloud platform, as well as plans to offer blockchain engagement centers (called Garages) in London, New…

23/02/2016
#EmergingUS launches $1 million crowdfunding campaign to cover the country’s changing identity – Poynter
www.poynter.org
Card image

This is a completely new way to launch a media startup,... Most startups start with VC funding or a foundation grant or corporate support and then go chasing after an audience. But our crowdfunding approach means that #EmergingUS will be built on an audience of thousands... treated as real stakeholders. They'll play a big role in shaping the cont…

AI 'could leave half of world unemployed'
www.theguardian.com
Card image

“We are approaching a time when machines will be able to outperform humans at almost any task... Physicist Stephen Hawking and the tech billionaires Bill Gates and Elon Musk issued a similar warning last year... Vardi, a professor at Rice University and Guggenheim fellow... suggested AI could drive global unemployment to 50%, wiping out middle-…

14/02/2016
The Financial Times has a 30-person data team for edit and marketing - Digiday
digiday.com
Card image

Betts ... became the first data head to join the publisher’s board, recognizing data’s importance in growing its subscriptions and audience. Today, he heads up a 30-person team focused on customer analytics and research. Here are lessons from Betts on data maturity and driving audience engagement... While subscriptions are critical ... it’s not t…

Why conversational design is the future
medium.com
Card image

Bots are to modern messaging apps what APIs were to Web 2.0; a way to build on top of other services, experiment, and create a new way of interacting with existing services... what inspiration can we draw from the past that might help us to think about designing Conversational UIs?

06/02/2016
AI Is Transforming Google Search. The Rest of the Web Is Next
www.wired.com
Card image

Artificial intelligence is the future of Google Search, and if it’s the future of Google Search, it’s the future of so much more... with its head of AI taking over search, the company seems to believe this is the way forward.

04/02/2016
Start-up Storyful defines its innovative culture
www.inma.org
Card image

“Innovation is not just a cool thing. It’s not just a process. It’s a culture. We research. We design. We build.” Innovation should not compete with the daily grind of the company, it must emerge from it

When Opportunity Resides Along the Edges
hbr.org
Card image

an edge is not just a term for advantage itself; it can also be the place where you can find that advantage... the outer rim that frames what you do and separates it, quite conveniently, from what you don’t... When you proceed beyond this border in business, the main thing that changes is risk. they are the places where the inside and the outside…

Group text messaging with GroupMe
groupme.com
Card image

Free group messagingIt's like a private chat room for your small group. Have as many as you want, and it's always free. Now, you can coordinate with coworkers, organize a game night, and keep in touch with family all in the same place.

Can an Arcane Crypto Ledger Replace Uber, Spotify and AirBnB?
medium.com
Card image

there’s no shortage of startups, projects, and developers trying to apply the blockchain concept to everything... because it gives the tech industry another bite at a long-coveted apple: decentralization. Is there a decentralization event-horizon beyond which platforms simply dissolve... Here are two instances of that dream... Ujo imagines an au…

31/01/2016
Assessing the UK’s Government Digital Service • The Register
www.theregister.co.uk
Card image

the collapse of the digital interface of the Common Agricultural Policy (CAP) IT system... supposed to be one of its key exemplars for GDS in showcasing its "agile" approach to delivering digital technology... the system will be 40 per cent over budget at £215m and has led to disallowance penalties to the EU of up to £180m per year due to mis-paym…

Is Blockchain the most important IT invention of our age?| Guardian
www.theguardian.com
Card image

the government’s chief scientific adviser, published ... Distributed Ledger Technology: Beyond Block Chain... official study that explores how the aforementioned technology “can revolutionise services, both in government and the private sector... the potential to help governments to collect taxes, deliver benefits, issue passports, record land reg…

25/01/2016
Blockchain and the Insurance Industry
www.linkedin.com

Every insurance company’s core computer system is, at heart, a big, fat centralised transaction ledger and if the insurance industry does not begin to learn about, evaluate, build with and eventually embrace Blockchain technology, they will leave themselves naked and open to the next Uber, Netflix,  AirBnB orwanna’ be Unicorn that comes along and …

21/01/2016
The Culture Deck
medium.com
Card image

a new role that I believe will become more and more important: the Minister of Culture.WARNING: REAL CONTENT AHEAD! This essay links to most of the best research on culture. ... I’ll also show how to generate a culture score for your company and improve it. ... a full 3-6 month course on culture ... Don’t think of this as a long post — think of it…

Humans-machines: not a race but a climb, roped together
www.linkedin.com

... high levels of skills obsolescence. We must anticipate massive quantitative and qualitative educational needs. Technological literacy will be key, obviously, but I also believe we will need to cultivate our “core human competencies”. Collaboration, empathy, active listening and caring, creativity ... anticipate the social effects of a “winner-…

19/01/2016
Rise of the Robots Will Eliminate More Than 5 Million Jobs
www.bloomberg.com

About 7 million jobs will be lost and 2 million gained as a result of technological change in 15 major developed and emerging economies... "It is simply not possible to weather the current technological revolution by waiting for the next generation’s workforce to become better prepared."... "routine white-collar office functions at risk of being…

19/01/2016
Social media, identity politics & AI (Top3ics, Jan 17)
mathewlowry.myhub.ai

In which I studiously avoid curating anything about 2016 or David Bowie.

The resolution of the Bitcoin experiment
medium.com
Card image

The fundamentals are broken ... It has failed because the community has failed... What was meant to be a new, decentralised form of money ... has become ,,, a system completely controlled by just a handful of people.

15/01/2016
The search for the killer bot
www.theverge.com
Card image

Howdy, a bot company devoted to automating common workplace tasks. Its product lives in Slack ... operates in the background, listening for the keywords and questions that will activate its powers. ... automates meetings, asking what people are working on, collating their answers, and distributing them to the team ... take your lunch order ... AI…

14/01/2016
Why Self-Driving Cars Must Be Programmed to Kill
www.technologyreview.com
Card image

carmakers must solve an impossible ethical dilemma of algorithmic morality.

13/01/2016
Trusting AI with important decisions: capabilities and challenges
medium.com
Card image

AI in itself isn’t good or bad. We’re just beginning to go past our initial, vague apprehensions, and to look concretely into how AI can benefit society while ensuring that it doesn’t hurt us.

13/01/2016
On the dangers of a blockchain monoculture
tonyarcieri.com
Card image

So if it’s not defined in the Bitcoin paper, what does “blockchain” actually mean? I’ve asked a lot of people this question, ranging from renowned cryptographers and distributed systems experts to Bitcoin enthusiasts to people not particularly versed in either Bitcoin, distributed systems, or cryptography. No two people have ever given me the same…

13/01/2016
Why bots and why now? — Do it via txt
medium.com
Card image

Every business in the world will have a bot. It will allow any customer to talk to them in the simplest way possible, sending a message.

11/01/2016
What the Heck is Design Thinking Anyway?
medium.com
Card image

If we define design as the decisions that determine how something works ... then Design Thinking is simply the process to make more thoughtful decisions.... We can only knit together what we already know in new ways to get to the something that’s never existed before.... Design Thinking offers — a way to get where you’re going when you don’t kno…

How Facebook’s news feed algorithm works.
www.slate.com
Card image

Facebook’s news feed algorithm can be tweaked to make us happy or sad; it can expose us to new and challenging ideas or insulate us in ideological bubbles... The algorithm’s rankings correspond to the user’s preferences “sometimes,” Facebook acknowledges... not the success rate you might expect A glimpse into its inner workings sheds light ... on…

Cookies disclaimer

MyHub.ai saves very few cookies onto your device: we need some to monitor site traffic using Google Analytics, while another protects you from a cross-site request forgeries. Nevertheless, you can disable the usage of cookies by changing the settings of your browser. By browsing our website without changing the browser settings, you grant us permission to store that information on your device. More details in our Privacy Policy.