Overview: Online Community Management

… because in the past I used marginal notes to provide additional info, remarks and links without breaking the flow of my main text… Now it looks like I’m having a massively narcissistic conversation with myself & my Profile is a total mess

... because in the past I used marginal notes to provide additional info, remarks and links without breaking the flow of my main text.... I’ve just gone through one of my longest posts to turn all of my suddenly-set-to-Private notes into Responses. Now it looks like I’m having a massively narcissistic conversation with myself & my Profile is a tot…

Do people really want to have a conversation with brands, or their government?

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There are a number of effective strategies for overcoming the harm caused by a personal attack on social media. And your response can be a democratic one that includes fighting bad speech with more (good) speech. If someone’s attacked you on social media, here are four steps for responding: - How to handle personal attacks on social media | …

"Why don't we just build our community on Facebook?" Some thoughts after a month playing with Knowledge Hub

We at Motherboard have decided to turn off our comments section, a decision we've debated for a year or more. What finally turned the tide was our belief that killing comments and focusing on other avenues of communication will foster smarter, more valuable discussion and criticism of our work... Sending an email knowing that a human will actua…

Yes, I’m now curating news about news curation

LinkedIn is the third-fastest-growing social network... several stats and tidbits that can help you improve your LinkedIn marketing and engage with your followers: - 7 Key LinkedIn Stats: When to Post, What to Post & How to Improve

I hate conferences. Always have. Always will. Maybe it’s because of my fidgety metabolism and intolerance of bullshit-peddling. Or maybe it’s because, champagne and canapés apart, conferences are usually a colossal waste of time and money. - Ten Commandments for Conference Organisers | Gareth Harding | LinkedIn

How do you extract maximum value from a conference presentation or workshop, both for you, and your audience?

political polarisation creates groupthink creates more polarisation, which prevents ideas from circulating and developing.... Pumping resources into ensuring one side of US politics is overrepresented on Medium is bad for US politics, and bad for Medium - In response to Influencer Outreach: Progressive Politics (job ad on Medium)

Get with the community; The death and rebirth of comments: The death of the open web?

News isn’t just a product, it’s a community... How do you start a river, from a content point of view? It’s just a list of feeds. You can add to the list, or remove from the list. You’re the curator, though you’re not just curating stories, you’re curating flows. - Dave Winer: Here’s why every news organization should have a river » Nieman …

Every news organization, or company with a community should be running a river.

what many of these movements’ followers share is the desire not just to disagree with their opponents, but to delegitimize, dehumanize, and ostracize those with whom they disagree... It is not their policies that these new populists share, but their emphasis on a new kind of identity politics... What would previously have been isolated cases o…

Blogging has never been easier but getting read has never been harder... The problem isn't freedom or openness but distribution... you might post it on Facebook or Google Plus. Your friends might see it ... (though this is largely random) and they might share it ... You might post it on LinkedIn and your network might see it ... and LinkedIn migh…

Apart from the Online Hangout(24 September, 16h30 CET), a new online community just opened for public sector communicators across Europe.

I spoke to seven news organizations - Recode, The Verge, Reuters, Mic, Popular Science, The Week, and USA Today's FTW - about their decision to suspend comments, the results of that change, and how they manage reader engagement now... Here's how they're all using social media to encourage reader discussion. - What happened after 7 news site…

“Audience engagement editor” is a job that didn’t exist until a few years ago. But now those with the title wield heavy influence in the industry, shaping both how journalists cover events and how readers consume news... this new breed of editor crafts online tone and relationships with readers... elevate a publication’s online persona by crea…

The nuances of building and maintaining communities can really only be learned through extensive practice, both as a participant of other groups and as an active designer of your own. There is no better way to learn this art than by taking a critical look inside as many communities, both successful and crumbling, as possible. For those getting …

Easily assemble a variety of content types - videos, slides, PDF, webpages... - as an elegant and interactive reading experience that you share with your audience. We call it a “tute”

nothing about Federman’s job responsibilities at Fortune are traditional for a Time Inc. employee. He works closely with colleagues in editorial, public relations and marketing. He mines analytics for data about the best times to post stories and what’s connecting with readers. He identifies trending stories and occasionally writes one ... helps d…

Du short-blogging sans limite de caractères. De la recommandation de liens. Des automatismes pour rédiger facilement vos messages. Des forums sous chaque billet. De la veille d'actualité. Une thématisation avancée. ... Seenthis propose le concept de « short-blogging » : du blogging de référencement au travers de billets dont la taille n'est pas…

only when people are tempted to write gushing praise about a product they secretly despise that I think you have thrown away everything that you supposedly stand for... quite depressing to think that after all these years, we are still trying to put a price tag on everything that moves.,, However, there is something quite refreshing and excitin…

Wouldn’t it be great if your government had a conversation with you instead of just talking at you? - The White House / Me

"More than anything else, though, I think this event was about powerful stories — sharing stories, relating to stories, showing support after stories, and encouraging things to happen as a result of stories..." Rich picking here - e.g.,  “For every man that thought I was a secretary, there was a woman that called me a b****.” - The Stories o…

Daily I now see posts published authors on LinkedIn that praise the value of finding out your "SSI". . .. while at the same time gently but not so quietly promoting what their score is... I believe the "one percenters" tag is entirely relative since each of have a completely different network from anyone else in the world. - Did LinkedIn go …

A tl;dr version of “From One Spokesperson To Millions” the brilliant 45-minute longread by @jessedee on taking one of the most successful campaigns of all time - Paul Hogan’s 1980s Tourism Australia campaign - and updating it for the age of user-generated content. Some key quotes:

"by simply learning from disciplines like urban planning, zoning regulations, crowd control, effective and humane policing, and the simple practices it takes to stage an effective public event, we can come up with a set of principles to prevent the overwhelming majority of the worst behaviors on the Internet... Businesses that run cruise ships …