Overview: Online Community Management

As a reporte... there may be a simple solution to the bad commenter problem: You. When reporters get involved, it results in fewer uncivil comments, according to research... “it’s like a teacher walks into a classroom and suddenly all the kids are quiet and fold their hands at their desks.” Here are a few tips and best practices for reporters in …

uncivil comments dropped by 15 percent when reporters were participating in the conversation

a closer look at what types of comment sections news organizations ... value they are adding to news organizations’ overarching strategies...a list of questions to ask and best practices for news organizations seeking return on investment...key questions, considerations and links to further reading for evaluating what commenting strategy works bes…

The job of politics... finding common cause with people who aren’t like you. But current incentives seem to point in the opposite direction... I blame the internet ... You can’t take on inequality and injustice with a coalition of people who use the same slang, listen to the same music, and post the same emojis that you do.You have to be willing t…

Plebiscite-pushers have got Europe's voters hooked on the cheap rush of direct democracy

the idea that everyone is like us is called the “false-consensus bias.”... Online it means we can be blindsided by the opinions of our friends or, more broadly, America... morphs into a subconscious belief that we and our friends are the sane ones and that there’s a crazy “Other Side” ... that just doesn’t “get it,” ... not as intelligent as “us.”…

On Tuesday, the American people will see a multi-platform streaming and social broadcast of the State of the Union that reflects the ways people experience live events in 2016. We’ll be reaching people where they are — and making it possible for them to engage, respond, and share the President’s speech themselves in new and different ways... vide…

bringing new technology into the newsroom to change how the outlet commissions and publishes opinion pieces ... expand the coverage beyond just text, into visual story formats that can be accessed and shared across different platforms.... the FT's comment section is a "huge source of strength and a very valuable asset".... a new Facebook commu…

The extremist adherents of this new political correctness have essentially taken a flamethrower to the public space and annihilated its center. Topics in American life that once were the legitimate subjects of debate between liberals and conservative are now off-limits and lead to immediate attack by the cultural establishment if raised at all. An…

In recent years, a core group of commenters have helped to transform The New York Times for the digital era. Their voices have enhanced our journalism, offering new information, insight and analysis on many of the day’s most pressing issues.These frequent commenters have also become a community, one that has its own luminaries.But who are they? We…

Trump is what happens when social media becomes the platform for discourse.

the Internet now seems to be on constant boil... extremists of all stripes are ascendant, and just about everywhere you look, much of the Internet is terrible...social networks seem to be feeding a cycle of action and reaction. In just about every news event, the Internet’s reaction to the situation becomes a follow-on part of the story, so that …

people today are inundated with more bullshit now than ever before... We presented approximately 800 participants across four studies with statements ranging from the mundane to the meaningful. We included some bullshit too... People who were more religious, more likely to believe in the paranormal, and more accepting of alternative medicine were…

not much drives traffic as effectively as stories that vindicate and/or inflame the biases of their readers... specifically tries to invent stories that will provoke strong reactions in middle-aged conservatives. They share a lot on Facebook... they’re the ideal audience. institutional distrust and cognitive bias are so strong that the people who…

We are creating open-source tools and resources for publishers of all sizes to build better communities around their journalism. We also collect, support, and share practices, tools, and studies to improve communities on the web. All of our tools are open source and free... small, flexible tools that plug into each other and also work with exist…

On Thursday night, as part of its ongoing coverage of the shootings in San Bernardino, Calif., The New York Times highlighted reader comments in one of its most prominent digital spaces: The top of its homepage... While Times journalists interact with readers on social platforms, the paper also makes an effort to bring the conversation back to …

If there was an idea that could ‘fix’ democracy, it would have been thought-up already... When I started working on GovTrack, I thought I was building an accountability tool. If only the American public had more information they could head-off failures in government by voting more effectively in elections. ... I was wrong. The world is complic…

Over 40 new resources ... some great longreads to enjoy as the nights grow long, the productivity tips you’ll need to find the time to read them, and a free set of steak knives. The Christmas season, after all, is almost upon us.

This week NHSCitizen - one of the case studies I brought to myEuroPCom 2015 workshop on online communities- holds its first NHSCitizen Assembly, where the NHS Board meets citizens to ActionPlan the participants' top 5 priorities. Time to summarise the Hangout-On-Air I had on NHSCitizen with the Democratic Society's Anthony Zacharzewski,

NYTimes' “verified commenters.”... few hundred people whose comments are posted without moderation can end up dominating the reader commenting system... causes quite understandable resentment among thousands of others...Because they go up first, their comments are almost guaranteed to get the most exposure, “and hence rise to the top and be seen …

focusing less on how audiences interact with content on the screen but more about how, because of stories, we engage with each other as a community. Less transaction, more relation; less on audience, more on community... in 2003 I launched the initial version of Interactive Narratives ... Finding inspiring multimedia work was one benefit. But f…

Americans say they want accuracy and impartiality, but the polls suggest ... most of us are seeking affirmation. Americans want the news to be patriotic ... The news media is most valued when it reflects our best selves... the Internet has ... enabled us to construct digital silos, battlements from which... we fire invective on the people below…

People who advocate for comments on social media ... often argue that Twitter and Facebook engender higher-quality discussion in part because commenters are (usually) attached to real names ... [but] Twitter trolls are rampant, too. And a retweet or quick comment isn’t exactly the same as a thoughtful response. So recently we’ve seen a couple o…

in the first quarter of 2015, I began to notice fewer and fewer publishing notices from my connections and those whom I  followed; and I could tell that my connections and followers were receiving fewer and fewer notices about mine. - Arrogant Control Is Not Leadership... On Social Media or Anywhere Else | PHIL FRIEDMAN | LinkedIn

Social Media had its place in marketing during the early days, but as platforms (Facebook, Twitter, LinkedIn, Pinterest) have evolved brands/businesses have lost their ability to stand out... social media is a channel to connect with and provide value to your existing users...should be the responsibility of a cross functional team member who wo…

Here’s what we’re doing so far on Makerbase to discourage abuse before it starts and address it right away when it does happen. - 8 Steps for Preventing Abuse in a Web Community — Making Makerbase — Medium

ontent from my EuroPCom session on online communities, plus some takeaways and extra links.

We form imaginary islands as safe spaces for our freak flags to fly free. Imaginary islands are unbounded by physical distance, as we unite with others of mutual interest and shared spirit across geographies. We form archipelagos of fellowship across expanses. Our imaginary islands can be open to everyone or hidden to all but insiders. - Imagin…

I’ve been experimenting with online communities since 2002, and thought I’d seen every useful idea already implemented. Knowledge Hub (“K-Hub”) has a lot of features common to Community of Practice platforms, and have an interesting take on Blogs, which I’ve not seen anywhere else. And it’s almost excellent...

I recently had a great live Hangout with Ezri Carlebach and Charlelie Jourdan to discuss visual communications, taking risks and creating energy in conferences.